I booked a flight for my family of 4 December 2019 to Kingston, Jamaica over $2000. The flight was for April 2020. Due to covid and travel restrictions the flight was canceled by the airline. I was given a date of December 2020 by which I should reschedule my flight. I called Caribbean airlines end of November to inform them of some of my financial difficulties as well as the still existing restrictions to travel due to covid. The agent promised me a return call to resolve the issue...none was received. I relocated and tried to connect with the airlines to determine resolution. They said they cannot find my reference number. I was issued a new reference number and a call back promise of 48 hours. It has now been a week and no call back.