On 5-11-21, I reserved a suite with king size bed at the Candlewood Suites on Garners Ferry Rd in Columbia, SC, for May 12 and 13, 2021. We specifically asked for a pet friendly room, and the reservation receptionist verbally confirmed over the phone that our room would be; however, when we checked out, we received a significant price increase. When we made the reservation, we were told the total daily room rate would be $155 and some change, including all taxes. The receptionist didn't mention a pet fee. She also asked if I wanted my reservation confirmation by e-mail, and I told her yes. I never received it however, and so I called again on 5-12-21 and confirmed our reservation again. When we checked out this morning around 9:30 am, the total bill for my one night stay was $200.35, and although the receptionist at the hotel front desk was very polite and courteous, she would not change our bill to the correct rate. Also, I would like to mention that we've stayed at this same hotel a few times, during our periodic visits with our family in SC, and we've always had a pleasant stay, but unfortunately it seems that the quality of care here has declined, despite your room rate having Increased significantly. Here are a few issues with our room (room 108, right next to the front desk), as well as the hotel in general: 1) the ice maker in the front lobby is out of order and there was also no coffee in the maker on 5/12, and very little the following day 2) the ice maker in our fridge also didn't work 3) the sink next to the fridge had very little water pressure (trickle only) 4) one of our room keys didn't work, and neither did the replacement key the front desk made for My wife. On a positive end note, your front desk staff, Alexcia was very nice and pleasant at all times. Regards, Larry Byrd 2013 Clark Pointe Dr, Crestwood, KY [protected]