Regarding my recent stay from Sept. 6-10, I want to express my deep concern and disappointment about an incident while I was there. I checked in on Monday, Sept. 6th. I spoke to the representative and went over all the details about housekeeping and such, during the Covid protocols. It was agreed, and I understood that there would be NO housekeeping, and I could request and get fresh towels from the lobby. This decision caused me to be more lax in how I stored my possessions in my room. When I went to the casino area on Tuesday, Sept. 7th, I placed the "Room Occupied" placard on my outside door handle as extra security. When I returned to my room at night, I discovered that housekeeping had been in my room. I was both alarmed and quite upset - that housekeeping went inside and took down the "Room Occupied" sign. I immediately went to the lobby to express my concerns. To me this incident is both inexcusable and has liability concerns. This incident has left me extremely disturbed and untrusting of Hotel staff. I would hope you address this issue and hold someone accountable for these actions. While my 4-night stay does appear to have been partially comped, I believe I deserve more compensation for this grievious error. Should you want to personally discuss this serious issue with me, feel free to phone me. I can be reached at [protected]. I am on Eastern Time, and I am available to chat most any time. I look forward to your reply, and I would prefer to discuss this over the phone. Bryan Sibley 143 Clark Rd. Newport, NC 28570 [protected]