My Cricket insured Iphone has been insured for past 3 years. It got damaged by water. I told this to the Cricket rep but he sold me a replacement for over $300 when my insured replacement was $130. For three weeks Asurion insurance has been giving me ignorant run arounds. That the Iphone S no longer exists, that it does not match what the insurance has on hand, etc, etc. I chewed them out and now they capriciously are denying my claim. THE MOST INCOMPETENT, UNETHICAL AND ILL TRAINED people I have dealt with and I'm lodging a complaint with the Better Business Bureau, the Texas Attorney General's office and the Consumer folks as well and will bad mouth Cricket and Asurion every chance I get.