This company is as fraudulent as they come. I have spent in numerable hours on the phone with them just trying to get them to do what I pay them to do. Initially, it was just a simple claim. However, they failed every step of the way. They sent me a defunct phone. Then they argued as to whether or not it was defunct. Then they sent me a replacement phone without a Sim card. I am in a remote location it was already seven days behind. Replacing a Sim card for me meant losing another full day. Finally, I was sent a third phone that worked. This took well over 2 weeks and then the emails ensued. Several emails informing me that I would be charged $900 for not disabling the DEFUNCT PHONE, my DAMAGED phone (both of which were inoperable) and the SIMLESS PHONE! I have now had to make four additional phone calls because each time I am assured that the fees are waived, I get another email. I have spent so much time on the phone with this fraudulent fly-by-night corporation that I had time to learn that they actually do sales in the billions yet claim @19K employees. You don't come anywhere close to pulling in those kind of numbers while still being a legitimate company. Ask yourself how they are pulling in those kind of numbers. Trust me, if you've had the misfortune of dealing with this company, you will have plenty of time to do the research while you are on hold or in between "disconnections".