I am TIRED of poor customer service!!! Things Asurion told me that were not fulfilled. 1) We can have the screen repaired. No where near anyplace I was for days (Northern MN, SD, ND, MT) 2) There IVR says the are open 24/7. No not on Sunday nights when I made a special trip to ID to get warranty service. 3) We can have it shipped to an AT&T store. Recanted on the next call 4) 1 day delivery Nope again not to Cody WY where I made a 2 day stay to get my phone replaced. And maybe 3 or 4 days needed. 5) we will send you a new phone. Nope! Got a reconditioned phone. 6) you'll only need to make one claim Wrong again, where on #3 7) we will keep send a phone until you are satisfied. Nope, I have 2 recondition phones and waiting on the third. I also had an airline claim that was just impossible to get refunded Terrible service and service, never again