The worst experience I ever had putting in a claim. I started my claim on a monday after all my documents where sent in over and over again. Finally on a wednesday the docs get approved... So that's 3 days, after all of this they tell me my zflip 5g is back ordered even thou if I go to samsung site they would gladly sell me another. The back order they say is 3-5 days, buy can't guarantee that. So they expect me to go weeks without a phone. So I went out and bought an razr when my flip finally arrives it will be sold and pay off samsung direct. I will never again buy anything samsung