Hello customer service who never responded to me after your initial email. Thanks for messsaging me. I don't believe your reviewers made the correct decision by restricting my care. It doesn't only hurt me, it hurts Cigna overall because I continue to use services that would have been prevented if my PT services weren't restricted by you. Due to this, I don't think your company actually does their job in the most efficient manner. I suggest your company to put more value on a patients voice because paper exams have limitations. From my understanding, ASH does not reach out to patients or require any patient feedback not sourced from a provider to make their decision. Please change this. AHS has all the power but how can a decision be made that doesn't ask for the patients voice? Please help me understand why AHS doesn't speak with patients directly? Please refrain from saying it is a policy or that the assessments given at the provider is where the patients voice is heard (a voice is not an assessment). I am a data person, please show me studies that conclude the patients voice doesn't matter in decision making of care. That's the type of discussion I'd like to have.