WORST SPECIALTY PHARMACY EVER!! I have had the misfortune of dealing with Accredo's Specialty Pharmacy since changing insurance companies at the start of 2021 and EVERY MONTH requires a minimum of 2-3 hours of phone calls to get my medication covered and the refill ordered. To top it off, because of some ridiculous 3-way payment split, there is always a mysterious $500 charge that when questioned goes away immediately. I'm told every month the charge was in error due to how they bill. EVERY...MONTH... Over the 2021 4th of July weekend, FedEX was kind enough to sit on my refrigerated medication for 5 days ruining the dose. For the sake of brevity I will say it was a fight to get a replacement scheduled...but that's not where the story ends...your pharmacist decided to CANCEL THE ORDER. Was I ever notified? Nope. I had to call you back to discover why the shipment of meds never arrived only to be told that I was refilling my order to soon. Again it was another fight to get a second replacement scheduled. That dose arrived 3 days after I was scheduled to take my medication. Fast forward to August and I'm quickly approaching my dosage date with no medication once again. I called to see why I wasn't notified for a refill and got told again that I was ordering too early. I had to fight for an hour with your people to get my prescription refilled as your system continually told them I already have enough...REALLY????!!! I asked her if she wanted to see inside my fridge and count how many doses I have left and I was put on hold while she tracked down a pharmacist. Apparently the replacement order for the ruined dose last month wasn't put into your system correctly. It should have be filed as a replacement order...not a refill. Now that I finally have a dose scheduled, I have crossed my fingers in hope that it actually arrives on time and I can take my dose (at that time I will be 3 days past due). I don't even want to think of how many phone calls I will have to make if another dose gets damaged or lost!! Optimum Specialty Pharmacy gave me zero issues and made me think that was how it always worked...boy was I wrong! The worst mistake in my life was switching to a plan that uses your company...and I've known plenty of mistakes in my life.