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Very frustrating. The website seems to be down quite often. Very frustrating when so many insurances use Availity. User’s recommendation: Do not use it.
It is extremely poor since I never received a response from Availity to resolve my claim issue. I still need assistance.
Although the website displays an option to gain customer support though opening a “ticket,” the link is deactivated. The only way to access support is through calling with an excessive wait time User’s recommendation: Look for Other Options Before Purchasing.
Apart from not being clear that ONLY commercial payments are acceptable for Organization validation, not being able to find claim status, using information from a PAID claim. Carriers using AVAILITY must be told that they are not being served well. The customer…
I cannot find anything on the site and when I do it is not even what I need. It has dropdown menus with missing insurance companies whom they say are not on their because the “insurance companies choose to not be on the list” Makes no sense to me ….Or it states “you are not authorized user”...
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