We ordered The Perfect Sleeper for my Mom in March, based on the recommendation from the AARP magazine. The chair was finally delivered on July 3rd. It was defective and was operating on its own. No one near it and it would open and close on it own. Obviously, there was a short in the wiring. This happened while the delivery guys were checking the setup and making sure everything worked as anticipated. They had never seen anything like it and the packed it up and took it back with them for return. They told me to call Perfect Sleeper and let them know what had happened and inform them that the chair was undeliverable. It was a holiday weekend so the customer service was closed, but I spoke with the purchasing manager Ben and left a detailed summary of what had happened. He assured me that someone would be back in touch with me on Tuesday (after the holiday). For the following 4 weeks, I called 2-3 times per week trying to get a resolution, a redelivery date of a new chair, or to at least speak with a person who could tell me what was going on or when I could get a call back. At least the customer service people were kind, but, they could not help me beyond passing my message up the line to "a supervisor". I was unable to get a name or direct phone number to the supervisory person. Every time I spoke with customer service, I was assured I would receive a call back within 48 hours. It never happened. So, I would call back and go through the same process. Ultimately, after 4 additional weeks with no contact from them, I went to Master Card and their resolutions department. I received a phone call from perfect sleeper supervisory secretary who told me a refund would be processed the following day. I requested an overnight delivery of a check. They did comply and I did receive a check via Fed Ex with 3 days. I just do not think you should be so heavily endorsing a product with such a poor resolution system. The chair was almost $3000 and they held our money without us receiving a product for over 4 months. I believe we were mistreated and if I had not contacted Master Card, we would still be waiting for a resolution. I cannot even image how poorly this would have gone had we accepted the chair delivery and the autonomous activity had started the next day. It would have been trash, without resolution since there would be no way that I would allow my 90 year old mom to sit in a chair that would do whatever it wanted without regard to the direction of the person working the remote.