Frequent customer of greyhound, I bought tickets to travel and had to push the dates back because I got sick, tried to follow the policy and paid extra twenty dollars to change dates, when the date came around I still couldnt travel due to sickness- would have got others sick in a confined space. I am aware of the refund policy, but altogether thats a hundred dollars out of my pocket for me not even to be able to go where I needed to go. If its possible to refund any amount at all please do so as it would help me greatly since I am sick and cant travel. Confirmation number on my order was 7096**** User's recommendation: Buy a refundable ticket even if you think you will for sure make your ride.