When I tried to get help the women was clueless both times. The second time I finally after about 20 minutes of getting no where ask for a supervisor or someone who could help. She just continued to talk over me. I ask three times with her ignoring me. I finally got really upset and told her I want a supervisor and she put me on hold while she tried to get a supervisor. After about fifteen minutes I finally hung up. I will find another internet provider. User's recommendation: Find someone besides Century link for your internet.