I bought 3 packages in December 11-12th and was told I could put on in a friends name, one in my son's name. Found out that neither my son or friend could use the certificates recently. Have been trying to deal with Diamond Resorts and they did refund one certificate for my friend, now they are saying they can't refund my son's, transferred it into my name- although not transferrable. Said because I bought it. I bought it as a gift and was told by seller at Avila Beach that if in son's name he could use it. Now they are telling me will call me in 5-7 business days, this is ridiculous .Diamond Resorts 888-738-****. I dont know where to turn now.