My family and friends had the opportunity that we all have been waiting for many years to come stay at a luxury cabin in the Smokey Mountains. Upon our arrival, @ 4:40pm we still had not received the information to check in. When we arrived we as well as several other patrons were met with a note...
Read more➤
My cabin was above it all, our experience was awful first 2 days had no a/c and I had 4 kids including my 4 month old. Then the guest services was terrible we called to have our trash taken out and for two days animals got into our trash and scattered it bc it was never taken....
Read more➤
Since checkin we had issues. The cabin was disgusting and not properly cleaned. My husband had bed bug marks all over him. Maintenance confirmed bedbugs but manger denied it later on after moving us. Nothing in the cabins properly worked. The view is beautiful but not worth the money. BEWARE!
Terrible customer service! We originally booked a cabin in May and then realized it wasn’t going to work out. So we called right away (WITHIN 1 HOUR) and we were told that since we called within the 24 hour grace period the reservation will be cancelled and we wouldn’t be charged anything. Later on in August we...
Read more➤
Wow, when you are in emotional stress and the companies don’t help. As a family we rented in the a cabin in the smokeys, #enchantedvista from #CabinsoftheSmokyMountains. We called them today to explain that we are calling from the hospital, to see if we could change the reservation we have for next Sunday. A biopsy was done...
Read more➤
