18 Nov, 2020 → by ClaimboUser388993
Taken Advantage of Ripped off.
1
I was examined for both contacts and lens by an exceptional doctor at LensCrafters inside Macy's Somerset Mall. I paid for a month supply of Lens in ADVANCE. The next day I had to change my prescription for an adjustment which meant the Lens I ordered in ADVANCE had to be cancelled and corrected for the correct strength level. The 1st prescription I received in record time from the initial visit in 2 days. I returned that box to order the correct strength. Two weeks later I was not given a 30 day supply. Instead a six day supply was provided in two flat Air Optix boxes of Pure Hazel. There are ONLY 6 in each box (Left/Right). I've been calling for weeks now about my prescriptions. I've been told for nearly a month it takes weeks to correct. Finally two weeks ago from 11/18/2020 I was informed my contacts show that they have been shipped and I would be receiving them shortly. I called and spoke to a hasty fast talking short tempered employee. I explained all this and she blew this completely off telling me I'm suppose to where these same 6 contacts over and over. I explained this is for daily wear, these were samples and they are NOT my prescription strength. The following day Olivia called me. I explained what happened to her. She attempted to do the same thing (tell me that I am suppose to reuse what I received in a ziploc bag with two small boxes of contacts with six (6) Left contacts and six (6) right contacts. I explained when I brought back the BOX of 30 days supply it was sealed. When I received the SAMPLES which I will include a picture of... were in a ziploc bag. I paid over 100 for six contacts? The box says daily wear? And there is no paperwork or nothing on the box with my prescription level. I want my money back or my prescriptions for what I paid. I FEEL TAKEN ADVANTAGE OF.