We had bought gap insurance on our camper when we bought it and the decricho happened our camper was a complete loss. So notified your company and was told to notify the dealer which is Camping World. We to did contacted camping world and faxed everything they needed to get our gap insurance. Well with all the claims it took a little bit to get. Contacted your gap was advised that if we kept making the payments that we would be reimpursed. User's recommendation: don't go to camping world or good sam.