Update by user Apr 25, 2021 Nothing has been resolved, and it's been 6 wks. The case has been escalated through all the levels at Go Wireless (Corporate), but my wife continues to be passed from one person to another, with no one following through on any promises of reimbursement, etc. Even the escalation to managers & Consumer Advocacy have not resulted in any return phone calls. This should say a lot about GoWireless' commitment (actually lack thereof) to customer service. Original review posted by user Mar 25, 2021 I had a horrendous experience at the Bayshore Plaza, Millsboro, DE location last wk. The salesman (Patrick U) misrepresented pricing, offers, etc. He was very disrespectful to me (& lied) when I returned the next day to question what I learned from Verizon. (Salesman showed me nothing on his screen & gave me no paperwork when I made my purchase.) When I returned a 3rd time to meet with the Asst Mgr to return one item (I still have time to return the phones), she helped a little, but there are still several unresolved issues. After this, I began to do some research on GoWireless, and the complaints "everywhere" are the same as mine (& some refer to the same salesperson). I will write up & send details of this experience to both corporate addresses, but I am hoping someone in upper level management will do something to repair this ill will, before I have to do that. Thank you! User's recommendation: Use caution, double check everything you're told, or go somewhere else!