I used a Groupon here, and during this visit was talked into a $1500 package. I was excited about good results on their photofacial. Unfortunately, with each visit it become more apparent that their photofacial equipment was NOT delivering any results for me. They tried full power, no cooling, frequent visits...nothing worked. Trenton, the very pleasant manager said they would 'do something' for me. I waited...waited...phone calls not return. He was not available for an undisclosed number of weeks. Once when I called, Jeanie the OTHER manager answered and said very angry and insultingly, "what do you need HONEY?" I said I was working with Trenton and wanted to hear back from him about a problem, and I was not her "honey". Now she says I cannot call there and will not be seen there, and refuses any fault, problem, resolution, refund, anything. She denies anything was ever wrong and I bad mouthed Hollywood in the months that have since expired with no resolution. This problem has gone on for six months. Front reception, Trenton and others were overruled by this VERY NASTY Jeanie who says she doesn't care what customers think. She said her machines are great. I have hyperpigmentation that would beg to argue and her staff disagrees with her assessment (which she didn't care what they said either). Though she has never seen me, so has no idea what the clinical nonresults are, I'm out $1500 for nothing in return. This woman has real anger issues and no idea of customer service.