Ordered panels to go under couch cushions for support. Once order is place, they continue to try to get you to order other things, with a high shipping and handling charge. When I tried to edit on last page, you couldn't. So I clicked the back button, but the website read, time was expired. So I placed the order again, interesting that there were cheaper prices the 2nd time around. Once ordered I realized that the order was submitted the 1st and 2nd time too. Called to cancel 1st order, rude employee said I would have to call Monday when they have order. I asked if she could take the info, but she couldn't. She said I should have ordered on the phone and not through website.