28 Jun, 2021 → by Stan the Ex
They blocked my card for no reason

The security policy of the bank is horrible. I have had my card blocked three times during one months for almost no reason. I buy gas and small goods at the same gas station all the time. I know that gas stations are in the risk group in terms of using the credit card. Yet before this months I have never had my card blocked for putting it through the terminal of the gas station in my area. The station is major and they have legit terminals. Now I got my card blocked the first time, I am calling them and they unblock me listening to my explanation. They say I can easily use it at the gas station and that that was just a glitch. Now after the second and the third consecutive times I do not know what to think except that their security system is broken forever. I received a decent apology from the security department of the customer service but am still wondering…
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of The Village Bank you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.