I ordered a hello kitty tray with golden bow. First of all, it took almost a month to send to me, and I received it that looks used item due to the golden parts all scatched. I requested to return right after the day I received it, and got the return reference#. I was over time everyday and took about a week to drop off at a UPS Store, and I did get the receipt. I seen it delivered and my credit card statement have the credit for that amount, so I threw away the receipt. Oh my god, I received a charge back letter yesterday that was two weeks past the return deliver date. I contacted them they said they never been charged and I never returned. God, my credit card statement shows a charge, and a credit. And I enter the return reference to the website, they kept showing me error message, and their customer service kept asking me the tracking# to proof and I cannot rememberred at all. The return reference is your website sent me, and I printed through the link that attached from the email. How come you cannot find it and customer have to prove. I will never order anything from this site lifetime.