15 Jan, 2022 → by Cristina Dalan
Wizz Air airline claim. Flight ticket.

Hi There . I purchased a ticket on wizzair airline to fly back from Romania to London . Flight was meant to happen on the 1st of January 2022 but it got cancelled . I then received an email that I can rebook a new route within 14 days . I have called the airline on the 3rd Of January 2022 and asked if I could get back to them once I decide the date of my new flight . The agent said that is not a problem I can call anytime . I have then called again on the 8th January and asked for a new ticket but the agent said it is not possible to do that I need to file a complaint. So I did file a complaint but I got an automatic email stating I will only an answer within 30 days . I did not have time to wait that long so I called back the airline . Another agent said that his colleague made a mistake by advising me to send a complaint and therefore now he can’t change my ticket I need to wait for the complaint department to get back to me even though it was their mistake . So I then sent another email and received and answer saying that thy can only give me a refund of the fare not a new ticket . I did not want a refund I only paid £35 for the ticket I now had to spend £500 for a new ticket . Plus all the stress I been going through as I do not have money , I had to get back to the uk to work then when I done the test I tested positive for covid so still could not fly and had to book a third ticket . I spent £690 on tickets because of their mistake
Helpfull? 0 votes

Post your comment:


Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of WIZZ Air you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2022 CLAIMBO.COM. All rights reserved.