My daughter ordered clothes from A & F on 30th December paying for next day delivery and was told it would be delivered by 3rd January. She realised from their website that the package had gone astray and contacted A & F immediatly. They said all they could do was re send her package - she said no she was leaving the States and it would be too late - they could not delivery before 9th January. They were not interested - she had to leave a note on the doorstep telling FedEx not to deliver the package. The package was returned to A & F on 11 January and signed for - A & F have confirmed this. They also confirm that a refund should be due but no one in their "Customer Service" (what a joke) department has instigated this. We are still waiting this refund. I have rung every week and each week get fobbed off. I cant believe a company like A & F do not have a proper complaints procedure - only silly little college kids earning pocket money. There is no one with half a brain cell to deal with this problem and we are still waiting for our refund of $125. It is morally wrong and disgraceful that kids save up to buy goods and then get treated so poorly. My daughter who was a huge A & F fan says she will never spend another cent in their stores or website again.