We contracted with John & his company Homecraft Inc for work over $14, 000. The 1 bay window is leaking so bad it compromised the window & wall. I contacted the company & was told it is not their issue it is the manufacture mind you this is the Homecraft brand window. I was told with the manufacturer warranty & their lifetime warranty I would be covered if anything ever happened. Now they are saying that we have to pay almost $1000 more for them to replace the window. The manufacturer stepped up & supplied a window because no one knows where the leak is coming from. John said because the manufacturer stepped up they have no obligation to install it. They took my money told me I would be safe with them & left me not able to pay for another install & said oh well too bad. Because I can't afford to pay they are going to just drop the window off at my house to sit until I someday can pay to have it installed. Thank you Homecraft for taking such good care of your clients.