with operating hours of EST 0700-**** why does the customer service need to be overseas? Can we not try to get "O" unemployment or at least get some of the permanently displaced US citizens back on the taxpayer rolls? The rep in the Philippines was polite, but the point is that our State Governments are supporting this. It is one thing to threaten Major Corporations with a backlash of consumer dissatisfaction, but now we close our borders to Latin American immigrants and hire permanent residents on foreign countries, paying them with direct government funding.