We bought a sectional and purchased the warranty by montage furniture services because the couch had usb ports for charging and is a motion recliner. We put in a claim back in the end of 2016 and we are still waiting for the parts to come in so the couch can be fixed. In February of 2017 I was told that the parts had shipped but they were sent to a Ashley furniture store instead of to our home. I stressed many times with them that we had moved and gave them our new address many times. It has now been over 8 months and we are still waiting on the parts to fix the couch. They don't respond to emails and are very unprofessional. We spent over 3000 on the couch set and only bought it because it had a warranty that was supposed to cover everything and anything or they would replace the sofa itself. The whole process very disappointing and the company hasn't reached out to rectify the situation. I will never do business with them ever again. I'll be calling the manager and then going to corporate if the situation is resolved by the end of the month. These people shouldn't even be in business with how many people they have scammed and ripped off.