Reserved a truck on 10/12 at the store in Bellingham, WA. The guy said the would give me a call 2 days before pick up. A week later, I stumble on this site and see all the awful reviews. I had a really bad feeling so I reserved a Penske for $1800 more. Ouch... Call time deadline comes and I never hear from U-Haul. I have a hard closing date and must move. U-Haul failed. What a joke of a company. I thought a reservation meant you had a truck on your date. I'm guessing they didn't call because they didn't have a truck. They left me high and dry. Glad I reserved that other truck just in case! Don't be cheap and get stuck with no truck.