I had an appointment booked with Dr. Rajpal Dayal through Appletree Medical Group's Virtual Care function. I logged into the link 5 minutes before my appointment. I waited for 30 minutes without any response. I then called Appletree contact number to inquire about this, and they said that Dr. Dayal was running behind schedule. Then I receive a message by Dr. Dayal in the portal saying that he can't reach me by phone or video and that he is "going to try again in 10 minutes". I reply saying "I'm here" (I never left the call), and he proceeds to cancel the appointment altogether. Completely unacceptable.