To Whom it may concern, My employee, has asked me to look into her account with Russels. She went to the Diepsloot store and requested how much it is to pay to close the account. The store told her and she made the payment in 2 payments. This request was then ignored and the debit order came off the account - WHY? She then accumulated R193.53 - to close the account - according to the call centre. She has after this, paid this amount to close the account and has not received an SMS or email which the store promised her. I also calculated that she has paid R4559.30 for an account with the opening balance of R3565.10 According to the statement she had to pay R3565.10 She has OVERPAID by R1034.20 I request the following: Her account is closed with no charges The amount of R1034.20 which she overpaid PLUS the R193.53 for charges that make no sense, is paid back into her account. The Dieploot store is audited for ethical behaviour. If this does not happen I intend to go to every social media platform with this unethical behaviour and Carte Blanche after reporting this to the Credit Ombudsman. Sincerely, [protected]