I was prompted through Pay Pal that they have a surprise promo gift for being a loyal customer; which I am. A skin cream/cleansing product sample for $5.95. Little did I know I was signing up for a monthly product for over $300 monthly. I managed to get in touch with this company "retinolmd.com" out of Brampton Ontario Canada and was reassured via telephone and email that if I send the product back with a tracking number I would receive a full refund. 3 months later, I received nothing and emailing or telephoning them doesn't exist anymore, so I decided to go through my credit card company which so far has proved to be positive. I was told by visa that I they would pursue this company for a refund for me and forwarded tracking number and purchase info to them. I'm crossing my fingers. I've seen a lot of negative reviews and just plain pissed off people who have been scammed by this company so please beware. Their motive is intentional and they thrive off people trying this promo offer only to later bill them monthly.