Dear Respected Sir, I had purchased a Ladies Rainy Pair on 30/6/09, Article No.5528607 for Rs.299/-from Bata Shoe Store at L.T. Road, Babhai Naka, Borivli (W), Mumbai - 400 092. I had barely worn the pair for 10 to 15 minutes and they started hurting me so badly on both the feet (on the toes & ankel) that I had to come back home without wearing the shoes. I went back to return the pair to the Bata Shoe store from where I had purchased the pair. The manager there refused to exchange the shoes no matter how I made him understand. I even said I don't mind paying something extra and taking another pair. I feel he should have exchanged the pair on humanitarian ground & limited use, realising that I have paid for it and it will only be a waste of money / shoes for me. Sir, I request you to kindly reflect on my complaint and let me have your favourable reply with regards to customer care service /customer satisfaction. Thanking you in advance for your kind consideration. Yours faithfully, A. Henry Email: albina. [protected]@yahoo.in