9 Feb, 2019 → by ClaimboUser251691
UNAUTHORIZED SUBSCRIPTION RENEWAL
BEWARE OF THIS COMPANY they do "AUTO RENEWAL" subscription renewals & you will find the unauthorized fee on your credit card. And trying to get a credit for the $18 charge has resulted in 4 phone calls. The phone# on the Visa statement for them was not a working number. I had to contact several companies to even find out who the company was. I then contacted them after I found their # online and agent stated they would give me $13.50 credit because 1 issue had already gone out. (which I have never rec'd) I told him that wasn't acceptable & he finally agreed to a full refund of $18 that would be processed withing 48 hrs. A credit of $3.50 posted was dated the day BEFORE I spoke with him??? Then 3 days after that a credit of $13.50 posted. Both credits still do not equal a "full refund". I contacted them again today & after being on an extended she returned & said "the back end will credit you $.75 & it could take up to 3 weeks". OMG!!! At this point it obviously isn't about the money amount but rather the fraudulent business practices they operate by. Its bad enough that they charged me for something I didn't request but then have to call so many times to get a refund is totally unacceptable.