I bought Sureclip product online, they shipped me double my order so I called with no response for several days, so I turned it over to my credit card. They told me to return the box "refused" I did, they said 1st since I turned it into my credit card they couldn't do anything and 2nd they didn't get the item back because I didn't get confirmation, but I did what they told me to do. I paid 8.41 postage to return it as post office said I couldn't refuse it without paying return postage.