6 Oct, 2020 → by ClaimboUser595200
Took months and a lot of grief to solve and get a refund on a ‘Not as Described/Wrong Item’ claim
1
The worst... ever in my life! $408 dollar 'Not as Described/Wrong Item' arduous return! If there is a legitimate problem with a product, to obtain a return and refund is horrible, time consuming, frustrating, and can take months to resolve. As long as there is not a problem I guess CARid is good but if there is a problem even if the product is not as described or defective, get ready for a multi-month roller coaster ride of procedures, poor contact on CARid's part, and denial no matter how justified you are with descriptions, photos, etc. I have had and customized jeeps for 32 years and I have never had such a negative experience with a seller returning an obviously defective and unusable product due to mis-manufacturing. CARid could not have made it more difficult to resolve an even after it was returned in the exact condition and cartons as received. User's recommendation: DO NOT BUY!