What is going on at American Pearl? I purchased a pearl neckless on 12/11/2018 from American Pearl. I got one emailed receipt at the time of purchase, which states that I have already gotten another email detailing shipping, and instructions for tracking shipping. However that email never came. My pearl neckless never came as well. Since then I have contacted American Pearl on 3 different occasions during business hours, both by phone and by "live chat". No operators are ever available by live chat. The person who answers the phone is only a "receptionist", not an actual customer service agent and has no access to my account. He/she says she will take my info and forward it on to a customer service agent who will call me. Needless to say, I never get a call or email back from customer service. I have now begun to think this company is all an internet scam. Either that or the worst customer service one could possibly imagine. Has anyone else had this experience?