I purchased a sectional from Levin about a year ago and have had NOTHING BUT PROBLEMS since i purchased the sectional sofa. One month into having the sectional the cushions on the sofa were worn and looked like a 25+yr old worn couch. I called customer service, they scheduled a contractor to come out and about a month later he finally decided to bring the cusion. He made it very clear that it was a problem for him to bring it out because the cusion was so large that he had to keep making extra trips (and like thats my fault??????) then when he made it into his schedule to bring it he simply dropped it off and left...didnt even replace it for us. Well about a month later, this cushion did the exact same thing. So bad that now all cushions are worn and the springs are coming through the base. I called today 6wks later to see what the status was for all the parts that they had to order, to find out they've been in and no one has contacted me. Oh, and i also found out that im getting the exact same crappy cushion THAT KEEPS FALLING APART, after they told me they were going to order us a high definition foam insert. This is the worst customer service i have ever delt with, they "cant seem to figure out" what the problem is. This sectional is cheaply made and a total waste of my money, i wish i could just get my money back. I ve talked to other people about my problem with the cushions, and it sounds a though their known for this. This is so frustraing that my 1 yr old couch looks 25+ years old and im receiving no help from Levin Furniture . FYI...dont ever buy from their unless you want a MAJOR HEADACHE that will never go away. So disappointed and taken advantage of!