The order took a lot of time to arrive. The insoles were plastic cheap garbage, that you could get over the counter. The company was not helpful in resolving any issues with my order, you'd have to fight to get through to receive an answer to your inquiry. Still haven't gotten my refund, and they claim 120 day money back guarantee. Such fake! Don't trust this scam or you'll lose your $189. User's recommendation: Do not purchase anything from Upstep.