I ordered an item on 5/15. After numerous calls, they said it would be shipped on 5/28. When it wasn't, I called. I had to call 3x and none of the staff returned my calls after they said they'd find out the status. Every email I sent was responded to with a survey only. When I tried to cancel, they told me I couldn't; that I had to get confirmation from the mfr that they hadn't shipped. The manufacturer never returned their calls apparently either. I finally was able to cancel on 6/3.