7 Oct, 2018 → by ClaimboUser240220
They do not honor their contracts!
1
As per the contract, our refrigerator is covered under the Warranty plan. They agreed and sent out to Repairmen. Both said the Compressor is shot and needs to be replaced or repaired. This was on the 25th of September. Every day I call and they state that it will be resolved in 24-48 hours. There have been no resolution. We request that Home Warranty of America honor their contract with us and provide repair or replacement of our refrigerator. The first repairman stated that the compressor was out. The second repairman stated the same and that he would recommend that the entire unit be replaced as compressors were on back order and these units had a tendency to have that problem. The company is refusing to repair and/or replace the unit in the time they promised. We have been with out the refrigerator for 2 weeks now. They have refused to return our calls and each time they said it is in the "Review Department" and we will know something within 24-48 hours. Desired Resolution: Repair Desired Outcome Home Warranty of America needs to honor their contract with us and repair or replace the refrigerator.