I placed an order online for a PS2 for my son, (his just broke) for Christmas. Then I thought I would change the shipping so I could have it faster. I called the 800 number on their website and the [censored]bag on the other end supposedly changed the shipping method, no prob. Then I get an email 20 minutes later stating my order was cancelled, no reason given. So again, I call the 800 number on the website and talked to [censored]bag #2. He said the order was cancelled at my request. So now I"m pissed. After going through the whole story with him he tells me I can reorder the playstation with a different card since now ther is a $130 hold on my debit card, my only debit card. So I request to speak to the supervisor. The supervisor isn't in yet and he can take my number and they will call me in 12-24 hrs. Two days go by...nothing. My money still wasn't refunded and the supervisor didn't call me back. Now it's December 19th with no playstation and no money for the playstation. I can't even purchase one someplace local. So I call back again and because radioshack will not verify my debit card info with my bank there are still several days left before the hold is released. The Supervisor( [censored]bag #3) does not offer any help or solutions except when the money is refunded, order another, pay for overnight shipping and they'll refund the shipping to me. IN WHAT 1-2 WEEKS...I DON'T THINK SO YOU IDIOT. RadioShack has nothing but ignorant ###s that will not do anything to even help resolve what could have been a simple problem. I just wanted to change the amount of time it took for the playstation to get here. Well, I got what I wanted...instad of 5-7 days it changed to NEVER!!!