Dear Sir, I have travelling with Thai airways for more than 10 years. Am a Hold member for several years with Royal orchid (NT27236). Today I had a very bad experience and thought of sharing with Thai airways as this is my second bad experience in continuation . Am flying today(1st Nov) from BKK to Del by SpiceJet and visited to Thai lounge (situated on E gate side)around 01:20 am, to check if I can use the facility. There were three staff members standing on the counter and one lady replied immediately that if I fly by SpiceJet irrespective of Hold member, I cannot use the facility. On this I asked is there any other lounge where I can use the member facility, she mentioned that she don't know, which is ok. But the gentleman standing next to her started very rudely, "we are closed& u cannot use anywhere, leave". On this I requested him to be polite but he gave a sarcastic look and reflecting me that I should leave now. When I asked that why he is so rude and I want to talk to manager, he said, don't u understand, we are closed, no manger now. Felt really bad the way staff treating passengers. I felt that may be he is very frustrated with his job or he is not fit for passenger handling job. Would appreciate if you take this example of correcting the behaviour of your staff. This gentleman is reallyspoiling the image of Thai airways. When asked for his name detail, very proudly yeah yeah take it. No apologies, no feeling of sorry, strange attitude. This need to be corrected. Pls let me know if you need more details. Am attaching the picture of his if card for action. Regards, Sangeeta Sent from my iPhone