I had to scream for him to shut the *** up while I’m talking. This last year I have had to call them about 12 times it’s always 20 min on hold the when they finally answer they ask you everything you put in their computer answering machine, last time I told them *** NO I PUT IT IN YOULOOK ITUP !!! Sent wrong card, can’t explain what they cover and HIGH PRICED . My insurance premiums have gone from $455 to now $1652 with less and less coverage. I have been a Blue Cross customer since 1997 and this last year I deeply regret signing up for another year