14 Aug, 2021 → by ClaimboUser492800
Support, unit, company
The public storage location used has thrown away my items before, when a se unity breach happened and they took it upon themselves to believe it was "just junk". I was moved then into a new multi unit grouping, where I was locked access from many times, once for a few weeks because of "security" concerns. I tried talking to the manager, recieved excuses for not being present to unlock the door accessing my storage (during normal business hours), and lecture on tone... which I did have because after years of being locked out and having my stuff thrown, , you bet I'm upset. That call resolved nothing but a "if you don't like it then you can go ahead and vacate". When I tried to contact the corporate office, nothing. They don't answer their support line. After 3 email attempts I finally got an answer, very unprofessional response, but beyond that, still not addressing my concerns. I will be vacating and found a better company to store with.