I ordered a piece from this company in September 2014 with an estimated shipping time of just about a month. Aric/Alex were very eager to answer questions up until I made my purchase and then they went quiet. When I placed the order, they said they would send me a drawing to make sure I liked it but approaching the delivery date, they hadn't been in contact. Halfway through October, I contacted them and they said they had all the materials and the rest would go quickly. I was sent a drawing which raised more questions, but they went unresponsive again. I'm a fairly patient person, so I gave them some time and sent them another email in the beginning of November which went ignored until December. They claimed the order was ready to ship and could be sent out the following week. Fast forward to January, there's no record of any shipment nor correspondence with The Plaid Mill explaining any issues. On January 14th, I realized they shut down their online storefront and their listed phone number was disconnected. I asked again to which they replied my order would be shipped out the following day. Being strung along by this company for so long, I didn't trust that the desk was actually ready to ship or the quality would be satisfactory so I pushed for a refund again. To their credit, they did respond and say they would process my refund within a week; however, I wasn't surprised when they missed that deadline and I had to work with others to get the charge refunded. I wasn't going to write a negative review about them because it seems like they're just in over their heads, but not getting the order refunded by them after waiting 4 months on an order that should have been 1 was a bit too much. I'd never attempt to buy anything from this company again.