I called The store in Martinsburg WV to ask if I could buy extra data at the store instead of on line. The clerk, I think Stephanie is her name, said she didn't know & put me on hold for 7 mins only for her to pick phone up to hang up. She did this 4 more times back to back. Picking up after at least 20 rings & hanging up. I was driving there while this happened. I was very irate. She was on your phone on a personal call!! I yelled did she really think I wouldn't show up?? I told her she should've told me she didn't know!! She tried every conceivable excuse. I insisted on mgr name & #. She went into back office & called him. Finally she gave me his name, Stan with phone #. He was pacifying me! Said either he or "Sharmain" would call me back. That was 4 days ago. No call, no resolution. That girl working at your store was nasty & rude. As I was leaving she sarcastically was laughing stating nothing was gonna happen to her!! I said "you think?". I'm extremely upset, the bucks been passed & now ignored!! Meanwhile I have to travel 30+ miles today to buy data. I'd like a response to this complaint. I won't hesitate to take it further. I'm considering a protest outside that store.