I have a very unsatisfactory and stressfull experience with this company. I received a bridesmaid dress that I ordered (in a longer time frame that is stated on the website) and it was the wrong size and had a faulty zip. Having finally managed to contact the company (which is very difficult to do by the way, the phone number is never answered and the 24 hour online chat system that is on their website is not actually operated ) and explained my situation they were or no help and basically said there was no exchange . even with a faulty zip. they said I could get the zip repaired - which does not help as the dress is also the wrong size. DO NOT ORDER FROM THIS COMPANY UNDER ANY CIRCUMSTANCES