20 Apr, 2019 → by ClaimboUser718493
“skype” doctor… not the same!
1
I went to Stanton in Peoria, Illinois on March 15, 2019 and did like the changes that have happened in the last couple years. The doctor was not in the room; but on a TV in a corner in the room. I told her several times to slow down and to go back for me to compare again because she was going through the exam too fast. I told her that she wasn't giving me enough time for my eyes to adjust between...better...or worse but she continued to go fast. So, no surprise- when I got my glasses the prescription wasn't right! Mike, the manager tested my eyes again and sent the glasses back for another try; however, the prescription still wasn't correct. The manager, Mike went out of his way to make things right and was excellent in trying to resolve the problem!! The problem is not with the store...it is the impersonal approach that Stanton has embraced! I want a Doctor in the room doing the exam not someone in Florida! I also remember when the lens were made in their lab and not sent off. The changes that Stanton has made will cost the company to go out of business soon!