I have just started my stay at public storage in livonia mi, I am very busy and not very smart w online stuff, soo I started my stay in January went in to livonia location to pay in person, the manager Chris took my card and manually put it in cuz my card wasn't working soo I thought I was there to pay my bill.soo time Flys by next thing you know I look at my email and says I have not made a payment and I have now have a bunch of additional fees for my bill not Being paid, soo next I go into store with cash to pay bill this time I was locked out of my storage, soo at this point I'm need a tarp and a couple hand tools from storage now there saying I owe like 395 and cant get into storage until I pay in full, soo I g Had to spend 250 for new tools cuz I didn't have the 395 just sayin I want to get the stuff out for you guys aand get you paid up u guys run your shop like a pawn shop just think you need some different employees that carry out there job function correctly.soo Chris the manager gave me Rachel number her boss I've called her 2 times with no response please call me [protected] my name is Alan lapointe