Good selection and prices but terrible customer service. My watch failed within warranty period and Creation told me to take it to the local service centre. I could not do this as the watch was not covered by manufacturer warranty, but by Creation (the warranty card had been removed from the watch manual when I received it). Had to argue this point repeatedly despite it being stated on the Creation website. When they finally agreed to a repair under warranty, the fault was not rectified. After sending it for a second time it is now worse. They have now said to either send it again or they will send me the movement and I can arrange a local repair, but will only about refund 50% of the cost of repair!!! It does not even cover the cost of posting the watch back to them twice. They have also not answered any of my questions regarding how this was handled and provided virtually no information whilst my watch was with them for repair. Will never buy again from them again.